At R8X Digital, we are committed to providing clear and transparent information about how we fulfill our website design and SEO services. This policy outlines our procedures for service delivery, payment, and customer satisfaction in compliance with [Stripe’s requirements](https://docs.stripe.com/get-started/checklist/website).
Service Delivery Timeline
After purchasing our website design or SEO services:
– Initial consultation call will be scheduled within 3 business days of payment
– Project kickoff occurs within 5 business days after the consultation
– Website design projects typically require 2-6 weeks for completion, depending on complexity
– SEO services begin implementation within 7 business days of payment
– Regular progress updates will be provided every month via email
Payment Processing
– All payments are securely processed through Stripe
– We accept Visa, Mastercard, American Express, and Discover
– Your payment information is handled safely in compliance with PCI standards
– All prices displayed on our website are in USD
Refund Policy
– If you’re dissatisfied with our services, you may request a refund within 14 days of purchase
– For website design services, refunds requested before design work begins will be honored in full
– For ongoing SEO services, refunds will be prorated based on work completed
– Refund requests must be submitted in writing to bengt@r8xdigital.com
– Refunds will be processed within 7-10 business days to the original payment method
Cancellation Policy
– You may cancel ongoing SEO services with 30 days’ written notice
– Cancellation requests should be sent to bengt@r8xdigital.com
– For website design projects in progress, cancellation fees may apply depending on work completed
Customer Support
We are committed to providing excellent customer service. You can reach our support team through:
– Email: bengt@r8xdigital.com
– Phone: (603) 396-2186
– Live Chat: Available on our website during business hours (9 AM – 5 PM EST, Monday-Friday)
Changes to This Policy
We reserve the right to modify this fulfillment policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
Privacy and Security
We take the security of your information seriously. All client data is protected in accordance with our [Privacy Policy](https://r8xdigital.com/privacy-plolicy) and we maintain [HTTPS security](https://docs.stripe.com/get-started/checklist/website) throughout our website to ensure your information remains safe.
Questions or Concerns
If you have any questions or concerns about our fulfillment policy, please contact us at support@r8xdigital.com.
Last updated: March 6, 2025
